The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include historical records, archiving, call ownership and assignments, statistical and call activity reports, and much more. Track call through the entire life cycle with an ITIL based process modeled after Ernst and Young's navigator series. Improve and simplify your customer service with the BC Call Center.